GADTAPPA RETURN, REFUND, DISPUTE & CHARGEBACK POLICY

Last Updated: June 2026

General Policy

As an EU-based online retailer, Gadtappa provides customers located in the EU/EEA with a statutory right of withdrawal in accordance with the EU Consumer Rights Directive and applicable Swedish law. You have the right to cancel your order and return the product within 30 calendar days of receiving it, without giving any reason.

To exercise this right, you must notify Gadtappa of your decision to withdraw within the 30-day period by contacting us at info@gadtappa.com. The product must then be returned to us within thirty  (30) days of that notification.

This statutory right of withdrawal applies in addition to, and is not limited by, any of the review, verification, or authenticity procedures described below. Customers located outside the EU/EEA may be subject to different return terms, which will be communicated at the time of purchase where applicable.

Days are counted beginning from the date of delivery or pickup. To be eligible for a return, your item(s) must be unused, in their original packaging, and in the same condition that you received it. Worn, adjusted, sale items, or damaged products cannot be refunded or exchanged. Watches must have all original tags attached and all protective stickers in place.

Product Authenticity Guarantee

Gadtappa guarantees that every product sold is genuine. If you believe a product you received is not authentic, please notify Gadtappa as soon as possible, and in any event within your 30-day withdrawal period, so that we can investigate and resolve the matter. Authenticity concerns raised after this period will still be reviewed on a case-by-case basis where the product remains under an applicable warranty.

Requirements for Review

Customers requesting a review must provide:

* Order number

* Clear photographs of the product

* Photographs of packaging

* Photographs of labels and tags

* Detailed explanation of the concern

* Any additional documentation requested by Gadtappa

Providing this information helps us process your request quickly. It is not a condition for exercising your statutory 30-day right of withdrawal, which remains available regardless of the reason for return.

Inspection and Verification

All authenticity claims are subject to investigation and verification.

Gadtappa reserves the right to:

* Request additional evidence;

* Consult suppliers or manufacturers;

* Obtain third-party authentication where appropriate;

Where a claim relates specifically to authenticity (rather than a standard withdrawal request), we may ask for supporting evidence before issuing a resolution.

Approved Returns

To return a product under the 30-day withdrawal right, the product must be returned or exchanged in the same condition in which it was received, allowing for reasonable inspection and handling (in the way you would be permitted to inspect a product in a physical store). If the product shows signs of use or handling beyond what is necessary to establish its nature and characteristics, Gadtappa may deduct an amount corresponding to the diminished value of the product from your refund.

Returned products must be accompanied by original packaging, box, and papers where these were included with the original shipment.

Refund Processing

Approved refunds will be issued to the original payment method within thirty (30) days of Gadtappa receiving the returned product, or of you providing proof that the product has been sent back, whichever is earlier.

Standard shipping costs paid at the time of purchase will be refunded as part of a withdrawal under this policy. Any additional cost for expedited or premium shipping selected by the customer, and any customs duties, import fees, or taxes charged by local authorities, are not refundable unless required by law.

Anti-Fraud Policy

Gadtappa maintains a zero-tolerance policy toward fraudulent activity. To protect our business and legitimate customers, we may maintain records including:

* Customer account information

* Transaction records

* IP addresses

* Device information

* Shipping records

* Delivery records

* Signature confirmation records

* Communication records

* Fraud screening results

Chargebacks and Payment Disputes

Customers are encouraged to contact Gadtappa before initiating any payment dispute or chargeback. If a chargeback is filed, Gadtappa may provide evidence including:

* Order confirmation records

* Payment authorization records

* Tracking records

* Delivery confirmation records

* Signature confirmation records

* Customer communications

* Fraud screening records

* Carrier documentation

Fraudulent Claims

Any attempt to obtain products and a refund through false claims, misleading statements, misuse of payment disputes, or intentional chargeback abuse may be considered fraudulent conduct. Where permitted by law, Gadtappa reserves the right to:

* Contest disputes and chargebacks

* Submit evidence to payment processors

* Restrict future purchases

* Cancel pending orders

* Report fraudulent activity to appropriate authorities

* Seek recovery of losses, fees, and costs associated with fraudulent transactions

Limitation of Liability

To the maximum extent permitted by law, Gadtappa shall not be liable for indirect, incidental, consequential, or special damages arising from product use, shipping delays, customs actions, or third-party carrier issues. Nothing in this section limits or excludes your statutory rights as a consumer, including your right of withdrawal described above.

Consumer Rights

Nothing in this policy excludes or limits rights that cannot legally be excluded under applicable consumer protection laws, including your right of withdrawal under the EU Consumer Rights Directive and any other rights available under Swedish law.

Contact Information

Email: info@gadtappa.com
Phone: +46767970028
Customer Support: info@gadtappa.com