Return & Refund Policy

Thank you for shopping with Gadtappa. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only for items that:

• Arrive damaged

• Are defective

• Are incorrect compared to the order placed

To be eligible for a return:

• The item must be unused and in its original condition

• The request must be submitted within 7 days of delivery

• Original packaging and proof of purchase must be provided

2. Non-Returnable Items

The following items are generally non-returnable:

• Sale or discounted items

• Personalized or customized products

• Items damaged due to customer misuse

• Products without original packaging

• Items returned after the allowed return period

3. Return Request Process

To request a return, please contact our support team with:

• Your order number

• Clear photos of the item

• Reason for the return request

Contact Email: support@gadtappa.com

Our team will review your request and respond within 2–5 business days.

4. Refund Policy

Once your return request is approved and the item is inspected, we will notify you regarding the refund status.

Approved refunds will be processed to the original payment method within 5–10 business days depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the issue was caused by us.

5. Exchange Policy

We only replace items if they are:

• Damaged

• Defective

• Incorrectly shipped

Product exchanges are subject to item availability.

6. Return Shipping

Customers may be responsible for return shipping costs unless:

• The wrong item was sent

• The product arrived damaged

• The item is defective

We recommend using a trackable shipping service for returns.

7. Order Cancellation

Orders may only be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your payment provider

3. Contact your bank as processing times may vary

If you still need assistance, please contact us at support@gadtappa.com.

9. Contact Us

If you have any questions regarding returns or refunds, contact us at:

Website: https://www.gadtappa.com/
Email: support@gadtappa.com

Thank you for shopping with Gadtappa.